Question 1

As long as a product is ready in advance of when customers demand it,the timing of when a product is manufactured does not influence the value-added.

Accepted Answer

A) True 
 B)False

Question 2

Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time.

Accepted Answer

A) True 
 B)False

Question 3

System capacity and location of facilities are examples of:

Accepted Answer

A)  financial decisions.
B)  tactical decisions.
C)  systems design decisions.
D)  operational planning decisions.
E)  forecasting decisions.F) A) and B)
G) A) and C)

Question 4

Which of the following does not relate to system design?

Accepted Answer

A)  Long term capacity
B)  Location of facilities
C)  Inventory management
D)  Process design
E)  Departmental layoutF) None of the above
G) C) and D)

Question 5

Scheduling jobs is a system design decision and not a planning decision.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not a characteristic of service operations?

Accepted Answer

A)  Intangible output.
B)  High customer contact.
C)  High labour content.
D)  Easy measurement of productivity.
E)  Low uniformity of output.F) All of the above
G) B) and C)

Question 7

North American management practices have had a significant impact on Japanese manufacturers.

Accepted Answer

A) True 
 B)False

Question 8

A systems approach emphasizes interrelationships among subsystems,but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Question 9

A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.

Accepted Answer

A) True 
 B)False

Question 10

As a service business,the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company.

Accepted Answer

A) True 
 B)False

Question 11

The fact that improvements in a few key areas of operations will have more impact than many improvements in less significant areas is referred to as the ___________.

Accepted Answer

A)  forecasting approach
B)  Pareto phenomenon
C)  productivity challenge
D)  analysis of trade-offs
E)  ethical dilemmaF) A) and E)
G) A) and B)

Question 12

Value-added refers to the cost of the inputs required to produce goods and services.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a characteristic of models used to support decision making?

Accepted Answer

A)  They provide a simplified representation of a design problem.
B)  They ignore unimportant details,concentrating on the most important aspects of a situation.
C)  They may be based on mathematical representations or graphical schematics.
D)  They provide abstract representations of a design problem.
E)  They are limited to representations of objective quantitative factors.F) B) and D)
G) D) and E)

Question 14

The operations function exists only in firms that are goods-oriented.

Accepted Answer

A) True 
 B)False

Question 15

Planning decisions are usually __________ and __________ term.

Accepted Answer

A)  strategic; long
B)  tactical; medium
C)  forecasting; short
D)  strategic; short
E)  tactical; longF) B) and C)
G) All of the above

Question 16

Management information systems (MIS)are concerned with providing management with the information it needs to effectively manage.

Accepted Answer

A) True 
 B)False

Question 17

Of the following,which aspect of the evolution of operations management is affiliated with Japanese manufacturing companies?

Accepted Answer

A)  total quality management
B)  scientific management
C)  the human relations movement.
D)  the industrial revolution.
E)  craft productionF) B) and E)
G) A) and B)

Question 18

Queuing techniques are useful for analyzing situations in which waiting lines form.

Accepted Answer

A) True 
 B)False

Question 19

Operating at minimum cost and time is referred to as ___________.

Accepted Answer

A)  Value added
B)  Efficiency
C)  Effectiveness
D)  Trade-offs
E)  Economies of scaleF) A) and B)
G) A) and C)

Question 20

The service industry in Canada has been growing.According to Statistics Canada,what percent of jobs are in services?

Accepted Answer

A)  More than 29%
B)  More than 48%
C)  More than 58%
D)  More than 79%
E)  More than 84%F) C) and D)
G) B) and E)

Exam 1: Introduction to Operations Management

Queuing techniques are useful for analyzing situations in which waiting lines form.

Correct AnswerverifiedShow Answer

System capacity and location of facilities are examples of:

Correct AnswerverifiedShow Answer

A systems approach emphasizes interrelationships among subsystems,but its main theme is that the whole is greater than the sum of its individual parts.

Correct AnswerverifiedShow Answer

As a service business,the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company.

Correct AnswerverifiedShow Answer

The service industry in Canada has been growing.According to Statistics Canada,what percent of jobs are in services?

Correct AnswerverifiedShow Answer

Scheduling jobs is a system design decision and not a planning decision.

Correct AnswerverifiedShow Answer

North American management practices have had a significant impact on Japanese manufacturers.

Correct AnswerverifiedShow Answer

As long as a product is ready in advance of when customers demand it,the timing of when a product is manufactured does not influence the value-added.

Correct AnswerverifiedShow Answer

The operations function exists only in firms that are goods-oriented.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of service operations?

Correct AnswerverifiedShow Answer

Operating at minimum cost and time is referred to as ___________.

Correct AnswerverifiedShow Answer

Management information systems (MIS)are concerned with providing management with the information it needs to effectively manage.

Correct AnswerverifiedShow Answer

A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.

Correct AnswerverifiedShow Answer

The fact that improvements in a few key areas of operations will have more impact than many improvements in less significant areas is referred to as the ___________.

Correct AnswerverifiedShow Answer

Value-added refers to the cost of the inputs required to produce goods and services.

Correct AnswerverifiedShow Answer

Planning decisions are usually __________ and __________ term.

Correct AnswerverifiedShow Answer

Of the following,which aspect of the evolution of operations management is affiliated with Japanese manufacturing companies?

Correct AnswerverifiedShow Answer

Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of models used to support decision making?

Correct AnswerverifiedShow Answer

Which of the following does not relate to system design?

Correct AnswerverifiedShow Answer

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Planning decisions are usually and term.

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