Question 1

___________ is the management function of creating a vision for the organization and guiding,training,coaching,and motivating employees to help achieve the goals and objectives of the organization.

Accepted Answer

A)  Organizing
B)  Controlling
C)  Leading
D)  OfficiatingE) All of the above
F) A) and B)

Question 2

Which of the following goals best describes today's view of the organizing function? Organizing today focuses on:

Accepted Answer

A)  achieving unified opinions from a diversified workforce.
B)  designing the organization around the customer.
C)  simplifying the process of measuring outcomes related to performance standards.
D)  developing the most efficient strategic plans for the firm.E) A) and C)
F) A) and B)

Question 3

Sharon needed to solve a problem quickly,so she called together the work team in her department and asked them to list as many possible solutions as they could come up with in a short period of time.During the process she encouraged responses and avoided censoring what her workers said.Sharon is utilizing a problem solving technique known as brainstorming.

Accepted Answer

A) True 
 B)False

Question 4

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month.Ho's efforts are part of the ___________ function of management.

Accepted Answer

A)  planning
B)  organizing
C)  directing
D)  controllingE) All of the above
F) B) and D)

Question 5

____________ skills include the ability to perform tasks of a specific department or job,such as selling marketing) or bookkeeping accounting) .

Accepted Answer

A)  Conceptual
B)  Departmental
C)  Technical
D)  TacticalE) None of the above
F) B) and C)

Question 6

Explain the differences between strategic,tactical,operational,and contingency planning.

Accepted Answer

Strategic planning is long-range plannin...

Question 7

One of the challenges facing today's managers is to:

Accepted Answer

A)  deal with a workforce that is less educated and less self-directed than in the past.
B)  find ways to encourage conformity instead of diversity.
C)  work with a more educated workforce.
D)  cope with the sudden and unexpected slowdown in the pace of innovation and change.E) A) and B)
F) None of the above

Question 8

While goals are measurable,objectives are not.

Accepted Answer

A) True 
 B)False

Question 9

When establishing criteria to measure the success of a customer-oriented business,managers should:

Accepted Answer

A)  limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.
B)  focus most of their attention on measures of employee satisfaction,since without good employees the firm will not be competitive.
C)  focus primarily on financial measures,but pay some attention to non-financial concerns.
D)  recognize that,while financial measures are important and should be considered,the purpose of the firm is to satisfy both internal and external customers.E) A) and D)
F) B) and C)

Question 10

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Accepted Answer

A) True 
 B)False

Question 11

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following would be a concern addressed in a strategic plan?

Accepted Answer

A)  Should the firm make a long-term commitment to expand into new markets?
B)  Which specific jobs should be assigned to each employee?
C)  How much output should be produced this week in a given production facility?
D)  Which computer software package should the firm's human resources office use to manage the payroll?E) A) and C)
F) B) and D)

Question 13

What is empowerment? How has the movement toward empowerment changed the role of the manager?

Accepted Answer

Empowerment means giving employees the a...

Question 14

Joseph,a department chair at a major university always gives department faculty members a chance to express their opinions and encourages them to participate in decision-making.Employees who work with Joseph are likely to have a high level of job satisfaction.

Accepted Answer

A) True 
 B)False

Question 15

The further up the managerial ladder a person moves,the __________ his or her original job skills become.

Accepted Answer

A)  more important
B)  less important
C)  stronger
D)  more tacticalE) A) and C)
F) None of the above

Question 16

As firms make greater use of empowerment and teams,managers will find that they:

Accepted Answer

A)  should use the same techniques for directing employees that were used in the past.
B)  will need to closely supervise the teams to make sure they remain focused on the goals of the organization.
C)  will need to provide the teams with detailed instructions to give them a clear sense of direction.
D)  must become more like coaches and counselors than bosses.E) All of the above
F) A) and B)

Question 17

Lamont is quick and decisive.He makes most decisions by himself,issues orders,and expects his subordinates to follow them without question.Lamont's behavior is an example of the free rein style of leadership.

Accepted Answer

A) True 
 B)False

Question 18

Managers must earn the trust of their employees.

Accepted Answer

A) True 
 B)False

Question 19

The top managers at the Sax Department Store find that their employees do not really share a common sense of purpose or have a common set of values.This suggests that top management has not provided a clear vision for the firm.

Accepted Answer

A) True 
 B)False

Question 20

Pam is a sales manager for Paradise Beauty Products.She has told her sales people that she expects each of them to increase their customer contacts by at least 5 percent in the next month.Pam has set an) :

Accepted Answer

A)  procedural policy.
B)  functional objective.
C)  policy guide.
D)  performance standard.E) All of the above
F) C) and D)

Exam 7: Management and Leadership

Joseph,a department chair at a major university always gives department faculty members a chance to express their opinions and encourages them to participate in decision-making.Employees who work with Joseph are likely to have a high level of job satisfaction.

Correct Answer
verified

Correct Answer
verified

Managers must earn the trust of their employees.

Correct Answer
verified

When establishing criteria to measure the success of a customer-oriented business,managers should:

Correct Answer
verified

The top managers at the Sax Department Store find that their employees do not really share a common sense of purpose or have a common set of values.This suggests that top management has not provided a clear vision for the firm.

Correct Answer
verified

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Correct Answer
verified

___________ is the management function of creating a vision for the organization and guiding,training,coaching,and motivating employees to help achieve the goals and objectives of the organization.

Correct Answer
verified

____________ skills include the ability to perform tasks of a specific department or job,such as selling marketing) or bookkeeping accounting) .

Correct Answer
verified

Pam is a sales manager for Paradise Beauty Products.She has told her sales people that she expects each of them to increase their customer contacts by at least 5 percent in the next month.Pam has set an) :

Correct Answer
verified

Explain the differences between strategic,tactical,operational,and contingency planning.

Correct Answer
verified
Strategic planning is long-range plannin...
View Answer

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Correct Answer
verified

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month.Ho's efforts are part of the ___________ function of management.

Correct Answer
verified

One of the challenges facing today's managers is to:

Correct Answer
verified

The further up the managerial ladder a person moves,the __________ his or her original job skills become.

Correct Answer
verified

Which of the following goals best describes today's view of the organizing function? Organizing today focuses on:

Correct Answer
verified

While goals are measurable,objectives are not.

Correct Answer
verified

As firms make greater use of empowerment and teams,managers will find that they:

Correct Answer
verified

Which of the following would be a concern addressed in a strategic plan?

Correct Answer
verified

What is empowerment? How has the movement toward empowerment changed the role of the manager?

Correct Answer
verified
Empowerment means giving employees the a...
View Answer

Lamont is quick and decisive.He makes most decisions by himself,issues orders,and expects his subordinates to follow them without question.Lamont's behavior is an example of the free rein style of leadership.

Correct Answer
verified

Exam 7: Management and Leadership

Joseph,a department chair at a major university always gives department faculty members a chance to express their opinions and encourages them to participate in decision-making.Employees who work with Joseph are likely to have a high level of job satisfaction.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Managers must earn the trust of their employees.

Correct AnswerverifiedShow Answer

When establishing criteria to measure the success of a customer-oriented business,managers should:

Correct AnswerverifiedShow Answer

The top managers at the Sax Department Store find that their employees do not really share a common sense of purpose or have a common set of values.This suggests that top management has not provided a clear vision for the firm.

Correct AnswerverifiedShow Answer

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Correct AnswerverifiedShow Answer

___________ is the management function of creating a vision for the organization and guiding,training,coaching,and motivating employees to help achieve the goals and objectives of the organization.

Correct AnswerverifiedShow Answer

____________ skills include the ability to perform tasks of a specific department or job,such as selling marketing) or bookkeeping accounting) .

Correct AnswerverifiedShow Answer

Pam is a sales manager for Paradise Beauty Products.She has told her sales people that she expects each of them to increase their customer contacts by at least 5 percent in the next month.Pam has set an) :

Correct AnswerverifiedShow Answer

Explain the differences between strategic,tactical,operational,and contingency planning.

Correct AnswerverifiedStrategic planning is long-range plannin...View AnswerShow Answer

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Correct AnswerverifiedShow Answer

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month.Ho's efforts are part of the ___________ function of management.

Correct AnswerverifiedShow Answer

One of the challenges facing today's managers is to:

Correct AnswerverifiedShow Answer

The further up the managerial ladder a person moves,the __________ his or her original job skills become.

Correct AnswerverifiedShow Answer

Which of the following goals best describes today's view of the organizing function? Organizing today focuses on:

Correct AnswerverifiedShow Answer

While goals are measurable,objectives are not.

Correct AnswerverifiedShow Answer

As firms make greater use of empowerment and teams,managers will find that they:

Correct AnswerverifiedShow Answer

Which of the following would be a concern addressed in a strategic plan?

Correct AnswerverifiedShow Answer

What is empowerment? How has the movement toward empowerment changed the role of the manager?

Correct AnswerverifiedEmpowerment means giving employees the a...View AnswerShow Answer

Lamont is quick and decisive.He makes most decisions by himself,issues orders,and expects his subordinates to follow them without question.Lamont's behavior is an example of the free rein style of leadership.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Strategic planning is long-range plannin...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Empowerment means giving employees the a...
View Answer

Correct Answer
verified