Question 1

Heather has a strong desire to maintain and preserve order and stability.She is very good at developing tactical plans to achieve her company's goals and objectives.These characteristics suggest that Heather has characteristics of an exceptional leader.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements comparing today's workers with those from earlier eras is most accurate? Compared to earlier workers,today's employees are:

Accepted Answer

A)  less educated and less self-directed.
B)  more loyal to the firm.
C)  more willing to leave the firm to seek better opportunities.
D)  more likely to need direct guidance and direction from their managers.E) All of the above
F) A) and D)

Question 3

Studies have shown that leaders who are well groomed and tactful are more effective than those that are unkempt and abrasive.

Accepted Answer

A) True 
 B)False

Question 4

Research on leadership supports the idea that the best leadership style depends on several factors,including the people being led and the situation.

Accepted Answer

A) True 
 B)False

Question 5

If managers do a good job planning and organizing,there shouldn't be a need for them to be involved with controlling.

Accepted Answer

A) True 
 B)False

Question 6

There is a direct connection between the leadership and the corporate culture within a business.

Accepted Answer

A) True 
 B)False

Question 7

There is no single leadership style that works best in all situations.

Accepted Answer

A) True 
 B)False

Question 8

Organizing involves developing a structure or framework that relates all workers,tasks,and resources to each other.

Accepted Answer

A) True 
 B)False

Question 9

Ed Flavorman,the chief executive of Flavor Best Ice Cream,believes that alternative plans are almost as important as the primary operational plans because the market is so competitive and unpredictable.Ed endorses:

Accepted Answer

A)  retroactive planning.
B)  tactical planning.
C)  concurrent planning.
D)  contingency planning.E) C) and D)
F) A) and C)

Question 10

PMI is a:

Accepted Answer

A)  computer program used to help managers write mission statements.
B)  problem solving technique used to evaluate possible solutions to a problem.
C)  rule of thumb used to determine how many employees should be managed by any single manager.
D)  statistical technique used in the controlling process.E) A) and D)
F) B) and D)

Question 11

The first step in developing a knowledge management system is to:

Accepted Answer

A)  obtain the necessary information system technologies.
B)  recognize that perfect information is not readily available in all organizations.
C)  determine what knowledge is most important to the organization.
D)  empower employees to make their own decisions and accept the consequences.E) None of the above
F) All of the above

Question 12

A(n) ________is used by an organization to show who is accountable for the completion of specific work and who reports to whom.

Accepted Answer

A)  stakeholder outline
B)  balance sheet
C)  organization chart
D)  Venn diagramE) A) and B)
F) C) and D)

Question 13

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Accepted Answer

A) True 
 B)False

Question 14

Planning involves setting the organizational vision,goals,and objectives.

Accepted Answer

A) True 
 B)False

Question 15

are units within an organization that receive services from other units within the organization.

Accepted Answer

A)  Profit centres
B)  End-users
C)  Internal customers
D)  Distribution centresE) A) and B)
F) All of the above

Question 16

Which of the following often form the foundations of a firm's control system?

Accepted Answer

A)  Human resources and finance.
B)  Computing and production.
C)  Marketing and production.
D)  Accounting and finance.E) A) and B)
F) A) and C)

Question 17

The type of planning that is concerned with developing detailed short-term decisions about what is to be done,who is to do it,and how it is to be done is known as _____________ planning.

Accepted Answer

A)  first-line
B)  tactical
C)  strategic
D)  contingencyE) A) and B)
F) None of the above

Question 18

An example of a value statement is:

Accepted Answer

A)  we will continually strive to meet the needs of our customers.
B)  we will decrease our response time to a customer inquiry.
C)  over the next year we will decrease our response time to a customer's inquiry by 50%.
D)  we will maintain integrity in all our dealings with employees.E) A) and D)
F) B) and C)

Question 19

What is the purpose of SWOT analysis? What types of information does this analysis provide?

Accepted Answer

SWOT analysis is an analysis of an organ...

Question 20

A basic difference between goals and objectives is that goals are:

Accepted Answer

A)  set by middle management,while objectives are set by first-line managers.
B)  concerned with broad,long-term accomplishments,while objectives focus on specific short-term details.
C)  set by tactical plans,while objectives are set by strategic plans.
D)  precise,while objectives are vague.E) B) and D)
F) B) and C)

Exam 8: Management and Leadership

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Correct AnswerverifiedShow Answer

Ed Flavorman,the chief executive of Flavor Best Ice Cream,believes that alternative plans are almost as important as the primary operational plans because the market is so competitive and unpredictable.Ed endorses:

Correct AnswerverifiedShow Answer

There is no single leadership style that works best in all situations.

Correct AnswerverifiedShow Answer

There is a direct connection between the leadership and the corporate culture within a business.

Correct AnswerverifiedShow Answer

What is the purpose of SWOT analysis? What types of information does this analysis provide?

Correct AnswerverifiedSWOT analysis is an analysis of an organ...View AnswerShow Answer

The type of planning that is concerned with developing detailed short-term decisions about what is to be done,who is to do it,and how it is to be done is known as _____________ planning.

Correct AnswerverifiedShow Answer

The first step in developing a knowledge management system is to:

Correct AnswerverifiedShow Answer

A(n) ________is used by an organization to show who is accountable for the completion of specific work and who reports to whom.

Correct AnswerverifiedShow Answer

PMI is a:

Correct AnswerverifiedShow Answer

Heather has a strong desire to maintain and preserve order and stability.She is very good at developing tactical plans to achieve her company's goals and objectives.These characteristics suggest that Heather has characteristics of an exceptional leader.

Correct AnswerverifiedShow Answer

Which of the following often form the foundations of a firm's control system?

Correct AnswerverifiedShow Answer

A basic difference between goals and objectives is that goals are:

Correct AnswerverifiedShow Answer

Which of the following statements comparing today's workers with those from earlier eras is most accurate? Compared to earlier workers,today's employees are:

Correct AnswerverifiedShow Answer

Research on leadership supports the idea that the best leadership style depends on several factors,including the people being led and the situation.

Correct AnswerverifiedShow Answer

are units within an organization that receive services from other units within the organization.

Correct AnswerverifiedShow Answer

Studies have shown that leaders who are well groomed and tactful are more effective than those that are unkempt and abrasive.

Correct AnswerverifiedShow Answer

Organizing involves developing a structure or framework that relates all workers,tasks,and resources to each other.

Correct AnswerverifiedShow Answer

An example of a value statement is:

Correct AnswerverifiedShow Answer

Planning involves setting the organizational vision,goals,and objectives.

Correct AnswerverifiedShow Answer

If managers do a good job planning and organizing,there shouldn't be a need for them to be involved with controlling.

Correct AnswerverifiedShow Answer

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SWOT analysis is an analysis of an organ...
View Answer

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