Question 1

Match each term with its definition.
-Promotes and protects the rights of patients

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service trainingL) F) and H)
M) C) and J)

Question 2

Match each term with its definition.
-When you provide this,you may use verbal instructions,printed materials,or electronic formats

Accepted Answer

A)  patient advocate
B)  performance goals
C)  cultural competencies
D)  evaluation form
E)  assertive communicationF) office managerG) aggressive communicationH) managing providerI) reflective communicationJ) patient educationK) in-service trainingL) C) and G)
M) A) and C)

Question 3

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Let the patient vent

Accepted Answer

A)  Step 1
B)  Step 2
C)  Step 3
D)  Step 4
E)  Step 5F) None of the above
G) B) and C)

Question 4

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Follow up

Accepted Answer

A)  Step 1
B)  Step 2
C)  Step 3
D)  Step 4
E)  Step 5F) B) and C)
G) B) and E) E

Question 5

Which of the following is not a recommended personal performance goal?

Accepted Answer

A)   working completely independently
B)   soliciting suggestions
C)   planning effectively
D)   communicating openly and honestlyE) B) and D)
F) All of the above

Question 6

​This skill can be a great stride toward eliminating procrastination.

Accepted Answer

A)   ​Critical thinking (problem-solving) 
B)   ​Effective communication
C)   ​Cultural awareness
D)   ​Expressing empathyE) A) and B)
F) C) and D)

Question 7

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Express empathy to the patient

Accepted Answer

A)  Step 1
B)  Step 2
C)  Step 3
D)  Step 4
E)  Step 5F) B) and C)
G) B) and E)

Question 8

​Match the example of diversity with the description.Note: Answers may be used more than once.
-​A diverse or multilingual workforce

Accepted Answer

A)  ​cultural
B)  ​social
C)  ​ethnicD) A) and C)
E) All of the above

Question 9

​Match the behavior to the description of the communication.Note: Answers may be used more than once.
-This type of communication ​is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Accepted Answer

A)  ​assertive
B)  ​aggressive
C)  ​passiveD) None of the above
E) A) and B)

Question 10

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Comment on something the patient is wearing

Accepted Answer

A)  Communication "Do"
B)  Communication "Don't"C) A) and B)
D) undefined A

Question 11

Documenting patient education:

Accepted Answer

A)   eliminates the need for maintaining the patient's chart
B)   promotes inconsistency in care
C)   decreases efficiency
D)   minimizes professional liabilityE) A) and B)
F) B) and D)

Question 12

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Be overconfident

Accepted Answer

A)  Communication "Do"
B)  Communication "Don't"C) A) and B)
D) undefined

Question 13

​Match the behavior to the description of the communication.Note: Answers may be used more than once.
-Using this type of communication may give others permission to disregard your wants and needs

Accepted Answer

A)  ​assertive
B)  ​aggressive
C)  ​passiveD) None of the above
E) All of the above

Question 14

​Match the behavior to the description of the communication.Note: Answers may be used more than once.
-​People using this type of communication are strong advocates for themselves and others while being very respectful

Accepted Answer

A)  ​assertive
B)  ​aggressive
C)  ​passiveD) A) and B)
E) All of the above

Question 15

​Match the example of diversity with the description.Note: Answers may be used more than once.
-​A group influencing a person's culture and self-identity,[which] include not only race,ethnicity,and religion but also gender,sexual orientation,age,disability,and socioeconomic status

Accepted Answer

A)  ​cultural
B)  ​social
C)  ​ethnicD) A) and B)
E) None of the above

Question 16

Identify the correct order of the basic steps of critical thinking when problem solving.
-List possible decisions and what you think each outcome will be

Accepted Answer

A)  Step 1
B)  Step 2
C)  Step 3
D)  Step 4E) A) and D)
F) A) and C)

Question 17

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Forget to use common courtesy and don't look away while others are speaking.

Accepted Answer

A)  Communication "Do"
B)  Communication "Don't"C) A) and B)
D) undefined

Question 18

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once.
-​Say "finding" instead

Accepted Answer

A)  ​deformity
B)  ​worry
C)  ​perform an X-ray
D)  ​problemE) B) and C)
F) C) and D)

Question 19

Who typically discusses abnormal results or serious health conditions with patients and their families?

Accepted Answer

A)   clinical medical assistant
B)   administrative medical assistant
C)   provider
D)   nurseE) C) and D)
F) A) and D) C

Question 20

A bulletin board used for posting intra-office notices is most likely to be located in the:

Accepted Answer

A)   staff room
B)   examination room
C)   waiting area
D)   office laboratoryE) A) and B)
F) A) and C)

Exam 6: Applying Communication Skills

Match each term with its definition. -Promotes and protects the rights of patients

Correct AnswerverifiedShow Answer

Match each term with its definition. -When you provide this,you may use verbal instructions,printed materials,or electronic formats

Correct AnswerverifiedShow Answer

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Let the patient vent

Correct AnswerverifiedShow Answer

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Follow up

Correct AnswerverifiedE

Which of the following is not a recommended personal performance goal?

Correct AnswerverifiedShow Answer

​This skill can be a great stride toward eliminating procrastination.

Correct AnswerverifiedShow Answer

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Express empathy to the patient

Correct AnswerverifiedShow Answer

​Match the example of diversity with the description.Note: Answers may be used more than once. -​A diverse or multilingual workforce

Correct AnswerverifiedShow Answer

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -This type of communication ​is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Correct AnswerverifiedShow Answer

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Comment on something the patient is wearing

Correct AnswerverifiedA

Documenting patient education:

Correct AnswerverifiedShow Answer

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Be overconfident

Correct AnswerverifiedShow Answer

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -Using this type of communication may give others permission to disregard your wants and needs

Correct AnswerverifiedShow Answer

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -​People using this type of communication are strong advocates for themselves and others while being very respectful

Correct AnswerverifiedShow Answer

​Match the example of diversity with the description.Note: Answers may be used more than once. -​A group influencing a person's culture and self-identity,[which] include not only race,ethnicity,and religion but also gender,sexual orientation,age,disability,and socioeconomic status

Correct AnswerverifiedShow Answer

Identify the correct order of the basic steps of critical thinking when problem solving. -List possible decisions and what you think each outcome will be

Correct AnswerverifiedShow Answer

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Forget to use common courtesy and don't look away while others are speaking.

Correct AnswerverifiedShow Answer

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Say "finding" instead

Correct AnswerverifiedShow Answer

Who typically discusses abnormal results or serious health conditions with patients and their families?

Correct AnswerverifiedC

A bulletin board used for posting intra-office notices is most likely to be located in the:

Correct AnswerverifiedShow Answer

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E

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This skill can be a great stride toward eliminating procrastination.

Correct Answer
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Match the example of diversity with the description.Note: Answers may be used more than once. -A diverse or multilingual workforce

Correct Answer
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Match the behavior to the description of the communication.Note: Answers may be used more than once. -This type of communication is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Correct Answer
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An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Comment on something the patient is wearing

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A

Correct Answer
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An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Be overconfident

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Match the behavior to the description of the communication.Note: Answers may be used more than once. -Using this type of communication may give others permission to disregard your wants and needs

Correct Answer
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Match the behavior to the description of the communication.Note: Answers may be used more than once. -People using this type of communication are strong advocates for themselves and others while being very respectful

Correct Answer
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Match the example of diversity with the description.Note: Answers may be used more than once. -A group influencing a person's culture and self-identity,[which] include not only race,ethnicity,and religion but also gender,sexual orientation,age,disability,and socioeconomic status

Correct Answer
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Correct Answer
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An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Forget to use common courtesy and don't look away while others are speaking.

Correct Answer
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An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -Say "finding" instead

Correct Answer
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C

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