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The source of referent power is


A) a subordinate's identification with the leader.
B) a leader's identification with the subordinates.
C) derived from the fact that the manager can potentially act as a reference when the employee applies for another job.
D) derived from the manager's ability to provide effective incentives to employees.

E) A) and B)
F) A) and C)

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Companies that cultivate cultures of experimentation and curiosity make sure that _________ is not, in essence, a bad thing.


A) success
B) failure
C) dissent
D) risk taking

E) None of the above
F) B) and C)

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Discuss the differences between integrity-based and compliance-based approaches to organizational ethics.

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Many organizations reactively implement ...

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Vancouver City Savings and Credit Union is Canada's largest credit union.

A) True
B) False

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What is the difference between "top-down" and "bottom-up" approaches to empowerment? Discuss how these differences impact the effectiveness of empowerment efforts.

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In the top-down perspective, empowerment...

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A learning environment in an organization requires organization-wide commitment to change, an action orientation, and applicable tools and methods.

A) True
B) False

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Functional benchmarking


A) is not very useful for organizations with a divisional organizational structure.
B) endeavours to determine best practices regardless of industry.
C) restricts the search for best practices to competitors.
D) is useful when researching industry-specific standards.

E) A) and C)
F) C) and D)

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Key principles involved in the accelerated learning program at General Electric include all of the following except


A) reach consensus about barriers.
B) develop a common language.
C) create an action plan.
D) train individuals rather than teams.

E) A) and C)
F) A) and B)

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The empowerment perspective that involves trusting people to do the right thing, takes intelligent risks, and act with a sense of ownership is known as


A) the leadership perspective.
B) the top-down approach.
C) the bottom-up approach.
D) the risk-taking model.

E) A) and B)
F) A) and C)

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A key function of the leaders in a learning organization is to generate an organization-wide commitment to the status quo.

A) True
B) False

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Ethical behaviour can be reinforced through the use of an appropriate reward and evaluation system.

A) True
B) False

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Leaders are not expected to accept personal responsibility for ethical behaviour in an organization because ethics is a matter of individual choice.

A) True
B) False

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Inspiring and motivating people with a mission or purpose is a necessary and sufficient condition for developing a learning organization.

A) True
B) False

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Which of the following is an important characteristic of a leader?


A) Goal-oriented
B) Satisfied with the status quo
C) Reactive
D) Focused on past performance

E) A) and B)
F) A) and C)

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Designing the organization is the leadership activity that involves building structures, teams, systems, and processes that facilitate the implementation of a leader's vision.

A) True
B) False

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Briefly discuss the three interdependent activities that are critical for effective leadership.

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Many authors contend that successful lea...

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In terms of nurturing a corporate culture, Canada's Cirque du Soleil was transformed by Guy Laliberte who


A) set a firm direction.
B) pushed himself and his artists to continuously experiment.
C) was poor at rooting out unethical behaviour.
D) maintained the status quo.

E) A) and B)
F) All of the above

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To successfully empower employees to achieve organizational goals, leaders must perform the tasks of resource allocation and power brokering.

A) True
B) False

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The three broad sets of capabilities that a leader should possess include all of the following except


A) technical skills.
B) cognitive abilities.
C) calculative abilities.
D) emotional intelligence.

E) A) and B)
F) B) and C)

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Which of the following statements about ethics is false?


A) Ethics may be defined as a system of right and wrong.
B) Ethics assists individuals in deciding when an act is moral or immoral.
C) Ethics is not concerned with whether or not an act is socially desirable.
D) Business ethics is the application of ethical standards to commercial enterprises.

E) B) and C)
F) C) and D)

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