Question 1

Which of the following is a likely reason that Southwest has been successful?

Accepted Answer

A)   Customers come first, before employees.
B)   Employees come first, before customers.
C)   The company implemented more structure.
D)   Employees are not expected to work hard.E) B) and D)
F) A) and B)

Question 2

What is a digital native?

Accepted Answer

An individual who was born as early at 1980 who has never known a world without computers and cell phones. They are less exposed to face-to-face social interaction and need to fine-tune their people skills

Question 3

Sarah's team is allowed to make its own decisions about its process. This falls under the __________ category of job design theory.

Accepted Answer

A)   skill variety
B)   task identity
C)   autonomy
D)   significanceE) A) and B)
F) A) and C)

Question 4

What is the functional perspective of groups?

Accepted Answer

The functional perspective of groups foc...

Question 5

__________ employees who work together can create synergy.

Accepted Answer

A)   Motivated
B)   Efficient
C)   Fair
D)   all of the aboveE) C) and D)
F) B) and D)

Question 6

__________ is often defined as a sense of unity.

Accepted Answer

A)   Cohesiveness
B)   Loyalty
C)   Trust
D)   SynergyE) B) and D)
F) A) and B)

Question 7

Identify how voicemail, teleconferencing and videoconferencing, and social networks influence team and organizational interactions.

Accepted Answer

Answers will vary but must include:
a. V...

Question 8

Which of the following is an example of a polychromic culture?

Accepted Answer

A)   Germany
B)   North America
C)   Latin America
D)   Northern EuropeE) All of the above
F) A) and D) C

Question 9

Leaders should use fantasies or frames to help team members feel a sense of

Accepted Answer

A)   involvement.
B)   identification.
C)   shared understanding.
D)   all of the aboveE) A) and C)
F) C) and D) D

Question 10

Describe some of the major differences between the interaction of members in traditional face-to-face and virtual teams.

Accepted Answer

Answers will vary but must include:
a. U...

Question 11

Which of the following is an example of a work team?

Accepted Answer

A)   committees
B)   task forces
C)   focus groups
D)   All of the aboveE) B) and C)
F) All of the above

Question 12

The mental state whereby an individual is paying simultaneous attention to a number of different communication sources but only at a superficial level is called

Accepted Answer

A)   multitasking.
B)   continuous partial attention.
C)   flaming.
D)   netiquette.E) A) and B)
F) All of the above

Question 13

Groupthink tends to occur when

Accepted Answer

A)   group members risk harming the group by speaking up.
B)   groups have ample time for discussion.
C)   groups have become very cohesive.
D)   group members question the ideas of others.E) None of the above
F) All of the above

Question 14

Digital __________ represent people who were born before the advent of digital technology.

Accepted Answer

A)   natives
B)   immigrants
C)   advocates
D)   synergistsE) All of the above
F) C) and D)

Question 15

Job design theory states that teams are most effective when they possess more skill variety, task identity, autonomy, significance, and

Accepted Answer

A)   feedback.
B)   loyalty.
C)   trust.
D)   cohesion.E) C) and D)
F) B) and D)

Question 16

According to research, digital natives

Accepted Answer

A)   include those born prior to the 1980s.
B)   are overexposed to face-to-face social interaction.
C)   have exceptional people skills.
D)   have never known a world without computers.E) C) and D)
F) None of the above

Question 17

Which of the following is true of teams?

Accepted Answer

A)   Teams tend to work faster than individuals.
B)   Teams tend to have difficultly solving complex problems.
C)   Teams tend to be more creative than individuals.
D)   Teams generate less acceptance.E) A) and C)
F) None of the above

Question 18

__________ implies that group members are reliable and predictable.

Accepted Answer

A)   Cohesiveness
B)   Loyalty
C)   Trust
D)   SynergyE) A) and B)
F) A) and C)

Question 19

What are the five factors of job design theory, and why are they important?

Accepted Answer

Skills variety, task identity,...

Question 20

Which of the following is an assumption of the functional perspective of groups?

Accepted Answer

A)   Groups members are not motivated to make the best choices possible.
B)   The choice to be made is obvious.
C)   Groups members have access to information necessary for successful task completion.
D)   Group members individually possess the cognitive skills necessary for problem-solving.E) C) and D)
F) All of the above

Exam 9: Teams: Face-To-Face and Virtual

Which of the following is a likely reason that Southwest has been successful?

Correct AnswerverifiedShow Answer

What is a digital native?

Correct AnswerverifiedAn individual who was born as early at 1980 who has never known a world without computers and cell phones. They are less exposed to face-to-face social interaction and need to fine-tune their people skills

Sarah's team is allowed to make its own decisions about its process. This falls under the __________ category of job design theory.

Correct AnswerverifiedShow Answer

What is the functional perspective of groups?

Correct AnswerverifiedThe functional perspective of groups foc...View AnswerShow Answer

__________ employees who work together can create synergy.

Correct AnswerverifiedShow Answer

__________ is often defined as a sense of unity.

Correct AnswerverifiedShow Answer

Identify how voicemail, teleconferencing and videoconferencing, and social networks influence team and organizational interactions.

Correct AnswerverifiedAnswers will vary but must include:a. V...View AnswerShow Answer

Which of the following is an example of a polychromic culture?

Correct AnswerverifiedC

Leaders should use fantasies or frames to help team members feel a sense of

Correct AnswerverifiedD

Describe some of the major differences between the interaction of members in traditional face-to-face and virtual teams.

Correct AnswerverifiedAnswers will vary but must include:a. U...View AnswerShow Answer

Which of the following is an example of a work team?

Correct AnswerverifiedShow Answer

The mental state whereby an individual is paying simultaneous attention to a number of different communication sources but only at a superficial level is called

Correct AnswerverifiedShow Answer

Groupthink tends to occur when

Correct AnswerverifiedShow Answer

Digital __________ represent people who were born before the advent of digital technology.

Correct AnswerverifiedShow Answer

Job design theory states that teams are most effective when they possess more skill variety, task identity, autonomy, significance, and

Correct AnswerverifiedShow Answer

According to research, digital natives

Correct AnswerverifiedShow Answer

Which of the following is true of teams?

Correct AnswerverifiedShow Answer

__________ implies that group members are reliable and predictable.

Correct AnswerverifiedShow Answer

What are the five factors of job design theory, and why are they important?

Correct AnswerverifiedSkills variety, task identity,...View AnswerShow Answer

Which of the following is an assumption of the functional perspective of groups?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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An individual who was born as early at 1980 who has never known a world without computers and cell phones. They are less exposed to face-to-face social interaction and need to fine-tune their people skills

Correct Answer
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Correct Answer
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The functional perspective of groups foc...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Answers will vary but must include:
a. V...
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C

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D

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Answers will vary but must include:
a. U...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Skills variety, task identity,...
View Answer

Correct Answer
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