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Which of the following is not a source for acquiring external environmental information for the firm mentioned in the text?


A) alliance partners
B) equity analysts
C) suppliers
D) scientific community

E) All of the above
F) C) and D)

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Effective leadership is like a three-legged stool. Which of the following is not represented by one of the stool legs?


A) maintaining the status quo
B) nurturing a culture dedicated to excellence and ethical behavior
C) setting a direction
D) designing the organization

E) A) and C)
F) All of the above

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A highly ethical organization must have all the following elements except


A) codes of conduct.
B) corporatecredos.
C) payment plans.
D) role models.

E) A) and C)
F) A) and B)

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Poor organizational design by leaders can result in all the following except


A) lack of understanding of responsibility and accountability among managers.
B) inadequate or inappropriate budgeting and control systems.
C) reward systems that do not motivate individuals toward desired organizational goals.
D) teams, systems, and organizational processes that facilitate implementation.

E) A) and D)
F) All of the above

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In the integrity-based approach to management, ethics is the responsibility of the


A) shareholders.
B) outside stakeholders.
C) management.
D) employees.

E) B) and C)
F) A) and D)

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A strong ethical orientation can have ________ on employee commitment and motivation to excel.


A) mitigating results
B) a positive effect
C) a negative impact
D) an expensive outcome

E) All of the above
F) A) and B)

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A compliance-based approach to ethics management combines a concern for law with an emphasis on managerial responsibility for ethical behavior.

A) True
B) False

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Which of the following is not a characteristic of a successful learning organization?


A) It creates a proactive, creative approach to the unknown.
B) It empowers employees at all levels.
C) It regularly engages in activities to reinforce the status quo.
D) It gathers and integrates external information.

E) C) and D)
F) A) and D)

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According to the former CEO of Hanover Insurance, learning organizations require that everyone feels and supports a compelling purpose. What is the most difficult aspect of creating this learning organization?


A) Communicating an image of the future that draws people in and speaks to them
B) Putting systems in place for training
C) Find the resources for the necessary educational training
D) Getting the shareholders to agree with the CEO

E) A) and B)
F) None of the above

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Expert power is derived from


A) organizationally conferred decision-making authority.
B) manager access, control, and distribution of information that is not freely available to everyone in an organization.
C) referent power.
D) leader capability and knowledge in a particular field.

E) C) and D)
F) A) and B)

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Three key interdependent strategic leadership activities are: designing the organization, determining its direction, and nurturing a culture dedicated to excellence and ethical behavior.

A) True
B) False

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Inspiring and motivating people with a mission or purpose is a ________ for developing an organization that can learn and adapt.


A) necessary and sufficient condition
B) necessary but not sufficient condition
C) goal but not a necessary condition
D) goal and a required precondition

E) None of the above
F) A) and B)

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Compliance-based ethic programs typically are designed by


A) management.
B) employees.
C) shareholders.
D) corporate counsel.

E) A) and B)
F) B) and D)

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The medical products company, Medtronic, works to restore patients to full life. They have a holiday party that includes patients, their families, and their doctors who share their survival and recovery stories. What purpose does this holiday party serve for the learning organization?


A) It offers patients a break from their problems.
B) It inspires and motivates employees with a real mission and purpose.
C) It empowers the patients.
D) It discourages employees from participating in office gatherings.

E) C) and D)
F) None of the above

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Which of the following social skills do many executives find challenging to acquire?


A) having empathy for subordinates
B) being a good listener
C) being a good motivator
D) having a large network in place

E) B) and C)
F) None of the above

Correct Answer

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Texas Instruments teaches ethics to its employees. They include all levels of the organization in the exchange of knowledge and auditing of behaviors. This is a good example of a(n) ________ ethics program.


A) compliance-based
B) integrity-based
C) conformance-based
D) behavioral-based

E) B) and C)
F) C) and D)

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A key function of the leaders in a learning organization is to generate an organization-wide commitment to the status quo.

A) True
B) False

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Coercive power is the


A) power exercised by use of fear of punishment for errors of omission or commission by employees.
B) power of persuasion exercised by a charismatic leader to get compliance from reluctant subordinates.
C) arises from manager access, control, and distribution of information that is not freely available to everyone in an organization.
D) ability of the leader or manager to confer rewards for positive behaviors or outcomes.

E) B) and D)
F) A) and B)

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Organizational integrity rests on a concept of purpose, responsibility, and ideals for an organization as a whole. An important responsibility of leadership is to create this ethicalframework and develop the organizational capabilities to make it operational. Discuss the differences between the compliance-based approach and the integrity-based approach to organizational ethics.

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Compliance-based ethics programs for bui...

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Which of the following statements would least likely be found in a corporate credo?


A) Maximize financial benefits for stakeholders as the primary goal of the organization.
B) Provide secure and stable employment for employees.
C) Establish an environment that enhances professional growth.
D) Support community organizations and projects.

E) C) and D)
F) All of the above

Correct Answer

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