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Exam 3: Organizational Commitment

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Question 41

True/False

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Edna says, "I'm staying at ABC Corporation because their retirement benefits are excellent." Edna is expressing normative commitment.

A) True
B) False

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Question 42

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Affective commitment exists when there is a sense that staying is the "right" or "moral" thing to do.

A) True
B) False

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Question 43

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_____ is an intentional desire on the part of the employee to look like he or she is working, even when not performing work tasks.

The progression model of withdrawal behavior has received the most scientific support.

_____ refers to conversations about nonwork topics that go on in cubicles and offices, in the mailroom, or at vending machines.

_____ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company.

Continuance commitment exists when there's a profit associated with staying and a cost associated with leaving.

_____ possess low levels of both organizational commitment and task performance.

An organization can build an obligation-based sense of commitment by becoming a charitable organization. Explain.

Voice is defined as a passive, constructive response to a negative work event that maintains public support for the situation while the individual privately hopes for improvement.

Jess, Frank, and Ted are coworkers at Crossroad Inc., all having worked at CI for five years now. The three were discussing their careers one day during lunch break when they heard that their coworker Mary just quit and went to work for a competitor. Frank remarks that it is not worthwhile for him to leave like Mary because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Ted replies to Frank that for him, it's the company's relaxed atmosphere and his best friends at CI that keeps him working there. When they asked Jess about how he felt, Jess indicated that Mary had no bonds to CI. She was relatively new and had not invested any time at CI. "For me," Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success. There is no way that I can desert them by leaving for another company." Of the three employees, Jess is exhibiting:

Which of the following types of employees possesses high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly?

Define embeddedness. Which type of commitment does it strengthen?

Employees who feel a sense of continuance commitment identify with the organization, accept that organization's goals and values, and are more willing to exert extra effort on behalf of the organization.

Embeddedness summarizes a person's links to the organization and the community, his/her sense of fit with that organization and community, and what he/she would have to sacrifice for a job change.

Survivor syndrome refers to the anger, depression, fear, distrust, and guilt of the employees who remain after an organization downsizes.

Normative commitment from employees can result from all of these except:

An active, constructive response to a negative situation in which individuals attempt to improve the situation, is referred to as _____.

The erosion model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.

The _____ model suggests that employees with fewer bonds will be most likely to quit the organization.