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Exam 8: Learning and Decision Making

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Question 41

True/False

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When employees observe the actions of others,learn from what they observe,and then repeat the observed behavior,they are engaging in cognitive modeling.

A) True
B) False

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Question 42

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_____ occurs when there is the removal of consequences following an unwanted behavior.

A) Negative feedback
B) Negative reinforcement
C) Punishment
D) Extinction
E) Positive reinforcement

F) A) and B)
G) B) and C)

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Question 43

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Bounded rationality advocates:

A worker comes late to the work site.An external attribution will occur if there is high ______,high ______,and low ______.

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

When an individual has a _____,building competence is deemed more important than demonstrating competence.

Mark is a new hire at Blue Bay Technologies,Florida.His work involves creating technology-enabled business solutions for clients from various states.Mark's work gets evaluated and rewarded at the end of each month.This is an example of _____ reinforcement.

Which of these occurs when the knowledge,skills,and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job?

An organization revises its employees' salaries at the end of each financial year.This is an example of _____ reinforcement.

Which of these reflects relatively permanent changes in an employee's knowledge or skill that result from experience?

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

_____ decisions are decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken.

The fundamental attribution error argues that people have a tendency to judge others' behaviors as due to internal factors.

The rational decision-making model assumes that people are very rarely perfectly rational.

Research has consistently shown that fixed reinforcement schedules lead to higher levels of performance than variable schedules.

_____ can be described as emotionally charged judgments that arise through quick,non-conscious,and holistic associations.

Albert is the manager of a large retail store.He has the authority to appoint employees in the store.The store does not have a specialized human resource executive and Albert himself conducts selection interviews.Albert has not received any training on selection and recruitment.This often leads to selection errors.

_____ reinforcement happens when a specific consequence follows each and every occurrence of a desired behavior.

Jackson High School introduced a scholarship of $1,000 for students who maintain 100 percent attendance.This is an example of using _____.

Perception is the process of selecting,organizing,storing,and retrieving information about the environment.