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In evaluating the promotion mix,it's fair to say that large organizations are best reached through personal selling.

A) True
B) False

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Unlike other promotional tools,such as advertising and personal selling,publicity is free.

A) True
B) False

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The Internet provides an effective medium for consumers who pick their products from online outlets or who do online comparison shopping.

A) True
B) False

Correct Answer

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The purpose of a __________ is to move the selling process toward an actual product purchase.


A) follow up
B) closing
C) trial close
D) commission

E) C) and D)
F) B) and D)

Correct Answer

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The B2B selling process may take a long time before a deal is finalized therefore gathering information about the customer before you approach them is critical.

A) True
B) False

Correct Answer

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Gardening.com is an online retailer of garden products.By allowing communication between gardeners and experts via its website,Gardening.com is using:


A) interactive promotion.
B) a linked marketing contact system.
C) a flexible response strategy.
D) an asynchronous relationship.

E) B) and C)
F) A) and D)

Correct Answer

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Today's public relations departments:


A) focus more on advertising and less on publicity.
B) are downsizing as firms emphasize personal selling to promote their products.
C) are more actively listening to customers and helping to solve their problems.
D) avoid relationships with the media and government officials.

E) B) and D)
F) A) and B)

Correct Answer

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Sales promotion efforts such as trade shows aimed at distributors and dealers are intended to generate their enthusiasm for a firm's products.

A) True
B) False

Correct Answer

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Internet advertising is rapidly growing and now ranks third in terms of total advertising expenditures.

A) True
B) False

Correct Answer

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Professor Beenthere shared with his students the wonderful experience he had at a local Asian restaurant.He described the location in relation to campus and encouraged his students to give it a try.The professor's comments represent:


A) word-of-mouth promotion.
B) public relations.
C) academic sampling.
D) viral promotion.

E) C) and D)
F) B) and C)

Correct Answer

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Compared to advertising,publicity offers the advantage of greater:


A) flexibility.
B) personal appeal.
C) believability.
D) message repetition.

E) B) and C)
F) C) and D)

Correct Answer

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Radio advertising has certain shortcomings but offers businesses an opportunity to reach a specific target market.

A) True
B) False

Correct Answer

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When it comes to reaching global markets,evidence supports the conclusion that the "one size fits all" approach to promotional mix design is best.

A) True
B) False

Correct Answer

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Firms with a very limited advertising budget would be very unlikely to use ________ advertising.


A) Internet
B) radio
C) outdoor
D) television

E) B) and D)
F) A) and D)

Correct Answer

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A recent study reveals that regardless of the product or target market,mobile media is not a promotion mix tool that works efficiently.

A) True
B) False

Correct Answer

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The primary emphasis of advertising today is to move from regional approach in global markets to a total globalist approach.

A) True
B) False

Correct Answer

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Trade shows represent sales promotion programs designed to create product enthusiasm from distributors and dealers.

A) True
B) False

Correct Answer

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An effective public relations department regularly listens to and communicates with the public.

A) True
B) False

Correct Answer

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While the Greedy Corporation legally harvests trees in national forests,this activity is particularly unpopular with environmentalists and tourists.The best strategy to respond to this criticism is to ignore the complaints or views of the public and design an aggressive ad campaign emphasizing the jobs and economic benefits created by their logging operations.

A) True
B) False

Correct Answer

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Which of the following is a B2B sales promotion activity?


A) Contests
B) Advertising
C) Vending sales
D) Conventions

E) None of the above
F) A) and B)

Correct Answer

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